(April 2, 2020)
Covid-19 continues to affect every aspect of our lives. We are monitoring Canada’s Public Health website as well as the Bereavement Authority of Ontario’s website, attending every webinar that is offered by the Ontario Funeral Association and then implementing any changes in regards to precautions that we are taking here at our funeral home in order to be best able to assist and protect the families we serve as well as our own family members and staff.
As a result of some of the recommendations, we are making every attempt to serve our families remotely using phone, fax, email, FaceTime, DocuSign and any other mode of communication that folks are comfortable with as we do our part to reduce the spread of the virus. If a family does prefer to come into the funeral home, those arrangements can also be made.
The Province has lowered the maximum number of people permitted at public events and social gatherings. As per the Registrar's Directive from the BAO, attendees at a funeral service is limited to 10 people. As a further precaution and in order to allow maximum distancing, our internal policy will allow for 5 visitors only at one time.
Under the best of conditions, the loss of a loved one can be devastating. We understand and recognize how losing a loved one in these troubled times can be even more upsetting. In help minimize some of this anxiety, we are offering Webcasts in different formats. We continue to be as creative and helpful as always in order to custom tailor to the needs of each individual family.
Our frontline professionals, André, Gina and Phil Pilon are skilled and trained to assist and guide families through this traumatic time.
At the forefront of our concern is the mental and physical health and welfare of our community, our staff and our own family members.
While we feel that some challenging days are still ahead, we must focus on being there for each other and supporting those who might be struggling or feel overwhelmed at this time of uncertainty.
While still maintaining the values of the right of passage that goes with visitations and funeral services/celebrations of life, we will strongly guide families to maintaining private proceedings in order to limit exposure. That said, our facility is equipped to offer webcasting of services allowing family and friends to witness and hear the service from the comfort and safety of their own home using their computer or phone capabilities thus avoiding undue exposure. Our website is very user friendly and interactive. Messages of support, care and condolence can be left for family members on our website. We strongly encourage the use of this means of communication.
As community and industry leaders, the Pilon Family are here to support those in need. There has never been a more suitable time to “give back” to our community than now. We want to make every effort to minimize exposure. We ask that you please contact us by phone or email and that you refrain from visiting the funeral home unless necessary.
We remain accessible 24/7.
At the service of others.
Andre, Gina and Phil Pilon and Staff.